Returns Information

Returns

Returns must be made within 7 working days for a full credit note. No refunds will be given. This is a Business to Business trade website and any sales form a contract under those terms. Click here for full terms & conditions.

The items returned must be in their original condition, which includes all un-tampered packaging. Do not remove the hair from the backing card as this will invalidate any return. All goods will be inspected on return. We recommend that you return your item by First class Registered post to ensure that it reaches us safely and within 7 working days.

Please note it is very important that when you return an item, we know the order number it relates to and your details. Complete the Returns Form that is in your parcel or download a Returns Form here. Without these details we won't be able to take the action you want us to. Once we receive them, we will inspect and process the goods to ensure you receive what you want as quickly as possible.

 

Faulty Products

If you feel there's a manufacturing fault with your goods, please return them and include proof of purchase and covering letter detailing your experiences with the product and any packaging or further information that you think may help us. If you are returning hair, this may need to be sent to our laboratories overseas for testing, so results can take 6-8 weeks to determine.

 

Returns Address

Returns Department
American Dream Mail Order
Unit 2 Manhattan Business Park
Westgate,
Ealing
London
W5 1UP

The goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or boxes as un-saleable items cannot be refunded or exchanged. We recommend you use a postal service that insures you for the value of the goods you are returning.

 

Customer Care

AMERICAN DREAM strives to support you wherever we can. Our friendly, knowledgeable consultants are available, Monday - Friday 9:30am - 6:30pm, to listen and respond to your needs. So if you have any queries, any product innovation ideas or if there is anything you think we can do better, contact us at our Headquarters on 020 8998 9840 or e-mail customerservice@americandreamextensions.com