Terms and Conditions
American Dream's Business sales Terms & Conditions for the Web
The Terms of this contract are only offered in the English language and apply to business sales only.
We can offer our services in other languages through the use of an interpreter if requested in writing.
If you do not agree to these Terms, please visit our consumer website Love Hair Extensions where your statutory rights are not affected.
1. What Conditions Apply
1.1 P S Sahney & Co Ltd is registered in England No.1767194, the registered
office is Unit 2, Manhattan Business Park, London, W5 1UP, and the VAT No.
is 237553257. American Dream is a registered
trademarks and Trading name of P S Sahney & Co Ltd.
1.2 These Conditions shall apply to all contracts for the sale of goods (which
expression shall where the context so permits include the supply of
services) by P S Sahney & Co Ltd (The Company) to a buyer who is acting
in the course of a business (including in the course of any business) to the
exclusion of all other terms and conditions.
1.3 The Company reserves the right to add to, alter, amend or withdraw at any
time without notice any of these Terms and Conditions or the Company’s
Service Guarantee referred to in clause 4.
1.4 Orders for goods will only be accepted for Buyers acting in the course of a business and
the Company will reserve the right not to accept orders from Hair Extension
1.5 Where the Company knows or is made aware or suspects that the Buyer is
a dealer in or is a supplier of hair extensions or is otherwise engaged in the
hair extension supplies business, then the Company reserves the right to
refuse to sell to that Buyer in its sole discretion.
1.6 All orders for goods until accepted or rejected at its discretion by the Company
shall be deemed to be an offer by the Buyer to purchase goods pursuant to
these Conditions and all goods are offered subject to availability.
1.7 The Company reserves the right at any time to impose a minimum order quantity
on any orders for goods prior to the order being accepted by the Company.
1.8 Any typographical, clerical or other error or omission in any sales literature,
quotations, price lists, acceptance of offer, invoice or other document or
information issued by the Company shall be subject to correction without
any liability on the part of Company.
1.9 Your order is accepted and contract formed when we acknowledge receipt of your order by email or by other written method or if we do not send email or acknowledge in writing by another method when we despatch the goods or of first instalment of the goods to you.
1.10 In these Terms and Conditions ‘Working Day’ means Monday to Friday
9.30am – 6.30pm, in each week except any Bank or Public Holiday in either
the Company’s place of business or the country of delivery or within the UK
or such other days when the Company's sales office is closed as notified to
the Buyer from time to time.
1.11 In these terms and conditions ‘Hair Extension Supply Tools’ means human and
synthetic hair pieces and accessories, hair care and skin care products.
1.12 Please note that these web sales conditions are not the same as those which apply to American Dream Mail order or other sites maintained by the Company
1.13 These sale conditions apply to sales of goods to businesses through our web site. If you are purchasing as a consumer please visit our web site American Dreams Consumer. You may follow the given link. You undertake you are purchasing goods through our web site as a business and not as a consumer
1.14 The EC Distance Selling Directive does not apply to sales of goods through our web site as you are purchasing as a business
2. Orders, Specifications and Returns
2.1 The Company reserves the right to make any changes in the specification
of the goods which are required to conform with any applicable safety or
other statutory requirements, or where the goods are to be supplied to the
Company’s specification which do not materially affect their quality or
performance. Whilst the Company will endeavour to supply the product
ordered, the Company reserves the right to Supply hair extension supplies
of a comparable specification without notice and to vary to a reasonable
extent the qualities delivered by those ordered to conform with the
Company’s or its suppliers standard packaging.
2.2 For next day delivery, orders must be placed by 1pm for same day despatch.
2.3 The goods sold by the Company are at its discretion categorised as:-
(i) Stock hair extension supply products being hair extension and hair care
products ordinarily held in stock by the Company for the direct delivery.
(ii) Stock hair extension supply Products being hair extension supply products
ordinarily held in stock by the Company for the direct delivery.
(iii) Non Stock hair extension and hair care products – being hair extensions and
hair care products not ordinarily held in stock by the Company.
2.4 Any non-returnable goods sold by the Company will only be accepted as a
return either at the Company’s absolute discretion or where the goods are
found to be defective at the date of delivery.
2.5 Order for the stock hair extension supply products may be cancelled at any
time prior to dispatch of the goods. Order for other hair extension supply
products may only be cancelled with the written agreement of the Company.
2.6 The Company shall credit the Buyer for stock hair extension products which
are returned within 7 days of delivery provided always that the goods
remain unopened and are returned in the original packaging and in the
condition in which they were originally delivered otherwise the Company
will have the sole discretion not to accept the return of goods. Stock hair
extension Products may only be returned with the written agreement of
the Company and only if within 7 days of delivery. Non-Stock hair extension
products (bespoke products individually tailored to the customer requirements not be returned for credit. This does not affect
your statutory rights. For Hygiene, Health and Safety reasons no wigs or hair
accessories may be accepted by return unless found to be defective at the
date of delivery.
2.7 The Company shall credit the Buyer for stock hair extensions if the buyer is not
happy with the dyed colour. A few strands of un-dyed hair may be found in
the hair pieces as they are naturally dyed. The Buyer must check the colour
of the hair and noticing the un-dyed strands, if unsatisfactory to the Buyer,
the Buyer must not take the hair piece out from it packaging, and must return
it immediately. If detached, warranty is void and becomes non-refundable due
to hygiene reasons.
2.8 The Company shall credit the Buyer for Stock hair extensions if the buyer is
not happy with the quality of the hair. If the Buyer is unhappy with the
quality of the Stock hair extensions, the buyer must not detach the hair
from its packaging and must return it immediately. If detached, warranty
is void and becomes non-refundable due to hygiene reasons.
2.9 If hair extension packaging is tampered with, opened, hair detached from
packaging, all refunds are void.
2.10. The Buyer is responsible for returning the Goods to the Company. The buyer should ensure to obtain adequate proof of delivery as the Company will not be liable for Goods that are lost or damaged in transit.
2.11. Where Goods have been damaged while in the Buyer’s possession the Company shall not be required to accept the return of those Goods. If so damaged, the Company will notify the Buyer that the Goods are available for re-collection. If the Buyer requests redelivery it will be chargeable.by the Company to the Buyer
2.12. The Company shall inspect returned Goods. If the Company deems the complaint for faulty Goods unjustified the Buyer will be informed of the reasons for the Company’s decision. The Buyer will be informed that the Goods are available for collection.
2.13. Colour Rings must be returned within 7 working days from date of receiving them. To receive a credit note the Colour Ring must be returned undamaged and in the same condition as received. If the Colour Ring is damaged in any way this will be returned to the customer and a credit note will not be issued. Payment for Colour Rings will be taken before despatch. No refunds given. A credit note is valid for 6 months from date of credit. £30 does not include delivery. Customer must return Colour Ring back to American Dream at their own expense ensuring that the parcel is insured. £30 covers only one colour ring on loan.
3. Price and Payments
3.1 The Company’s policy is to offer competitive prices wherever possible.
The prices quoted in the Company’s sales literature are so far as possible
the Company’s correct selling price. Due however to the ever changing
nature of the hair extensions supplies market unless otherwise agreed in
writing, the Company reserves the right at any time to revise the price of
goods without notice to the Buyer. The price of the goods shall be the price
stipulated in the Company’s price list current at the date of dispatch of the
goods. The Company will however wherever it is practical to do so
endeavour to notify price changes prior to implementation.
3.2 Please ensure that you have your credit card number, issue date, expiry
date, postcode, and security number ready and correct when placing your
order. If you are using somebody else’s card you must get their full name,
address, postcode and telephone number for authorisation purposes.
American Dream Web Sales team will need to have authorisation of the
Credit Card holder before payments are taken and goods are despatched.
3.3 For thirty day credit, a Buyer must be a regular buyer for six months.
The Company reserves the right to refuse credit terms with a Buyer.
3.4 The Buyer shall pay the price of the goods on acceptance of order by the
Company and before goods are despatched.
3.5 The Company reserves the right to grant, refuse, withdraw, restrict, alter,
suspend or cancel credit terms at their sole discretion. The Company,
without limitation, reserves the right to refuse or cancel credit terms at
their sole discretion. The Company, without limitation, reserves the right to
refuse or cancel orders for goods where the buyer is or is liable to become
in breach of its agreed credit terms.
3.6 Postage and packaging is sometimes free on special offers. Please check
terms and conditions of each offer.
3.7 Where the Buyer’s account has been suspended or cancelled or if the
Buyer’s credit limit is reached or exceeded the Company shall be under no
obligation to accept any further Orders for goods and the Company shall not
be held to be in breach of its Service Guarantee as provided in clause 4.
3.8 If the Buyer fails to make payment on the due date then without prejudice
to any other right or remedy available to the Company, the Company shall
be entitled to charge the Buyer:-
(i) If the act applies interest under the Late Payment of Commercial Debts Act 1998(as amended)
(i) If the act does not apply Interest (both before and after any judgement) on the amount unpaid at the rate of 10% per annum until payment in full is made (a part of a month
being treated as a full month for the purpose of calculating interest).
(ii) An administration fee of £30
3.9 The buyer must make all payments in full without deduction, counterclaim or set off
4.1 For Buyers:-
4.1.1 Orders can be delivered by 3rd Party Mail and Courier services. The Buyer
has control over which service they would like to choose. P S Sahney & Co Ltd do not take responsibility for lost orders that are delivered by 3rd Party
4.1.2 Any order placed before 1.00pm, and you wish to add to your order this
will go out separately the following day.
4.1.3 Next Day deliveries are not guaranteed by neither Royal Mail nor P S
Sahney & Co Ltd for orders placed on Fridays as Saturday is not a
guaranteed delivery day.
4.1.4 Royal Mails Recorded Deliveries can take between 3-10 working days to
reach its destination.
4.1.5 Any dates quoted for delivery of the goods or supply of services are
approximate only, the Company shall not be liable for any delay with
regards thereto howsoever caused. Time for delivery or supply shall not be
of the essence unless previously agreed in writing by the Company.
4.1.6 The Company reserve the right to make a separate charge for deliveries
where the Buyer specifically requests and the Company agrees to making
a delivery by an agreed time.
4.2 For the purpose of this clause an order is received when it is in the
possession of the Company. In the case of Internet orders this will be
received in the time zone which the Company operates.
4.3 Following the delivery of goods unless the Buyer notifies the Company within
3 days of any discrepancies in the goods received all the goods ordered as
stated on the delivery note shall be deemed to have been delivered.
4.4 We may make delivery by instalments to the buyer
4.5Title to the Goods passes to the buyer on delivery. If the price or other amounts payable under the contract is outstanding at delivery then title is retained by the Company until the buyers has paid all amounts payable under the contract including price.
4.6. The Buyer agrees that the Company may sue for price even if Title has not passed and possession and use of the Goods will end if any amount due under the contract becomes due or the buyer enters into liquidation or administration. and the Company shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.
5. Warranties and Liability
5.1 The Company will replace hair extension supply products found to be
defective on delivery without charge Goods incorrectly supplied or invoiced
as a result of error on the part of the Company will be credited without
charge. Any hair extension item in its original, undamaged packaging,
except special order hair extension products, may be returned within 14
days of delivery. These are the sole remedies in such cases.Unsealed goods which cannot be reused by reason of their nature (for instance when the Company deems products as bespoke to the buyer’s requirements or special order hair extension products may not be returned.
5.2 The Company will assign to the buyer the benefit of all warranties provided to us by any manufacturer or supplier of the goods. The buyer will be responsible for dealing with warranty claims to the manufacturer
5.2 Subject to the conditions set out below the Company warrants that all
electrical items will correspond with
their specification at the time of delivery and will be free from defects in
material and workmanship for a period of 12 months
5.3 The above warranty is given by the Company subject to the condition that
the Company shall be under no liability in respect of any defect arising from
fair wear and tear, wilful damage, negligence, abnormal working
conditions, failure to follow manufacturers or the Company’s instructions
(whether oral or in writing), misuse or alteration or repair without the
5.4 Subject is expressly provided in these Conditions, all warranties, and conditions
or other terms implied by statute or common law are excluded to the fullest
extent permitted by law, subject to clause 6.6 below. The Buyer when
ordering via the Company’s web site must ensure it has in place a virus
protection as the Company accepts no liability for viruses transmitted or
passed to the Buyer through use of the Company’s web site whether for
ordering purposes or otherwise.
5.5 Where any valid claim in respect of any goods which is based on any defect
in the quality or condition of the goods or their failure to meet specification
is notified to the Company in accordance with these Conditions, the
Company shall be entitled to repair or replace the goods (or the part in
question) free of charge or, at the Company’s sole discretion, refund to the
Buyer the price of the goods (or proportionate part of the price),
but the Company shall have no further liability to the Buyer.
5.6 Except in respect to death or personal injury caused by the Company’s
negligence, the Company shall not be liable to the Buyer by reason of any
representation or any implied warranty, condition or other term, or any duty
at/of common law, or under the express terms of the contract for any
consequential loss or damage (whether for loss of profit or otherwise), costs,
expenses or other claims for consequential compensation whatsoever (and
whether caused by negligence of the Company, its employees or agents or
otherwise) which arise out of or in connection with the supply of the goods
and services or their use or resale by the Buyer.
5.6 With the exception of liability covered by clauses 5.4,5.5 and 5.6 the Companies total liability for all, events giving rise to liability to the buyer in aggregate shall be limited to an amount equal to the price , delivery charges and other amounts payable by the Buyer under the contract
5.7 The Buyer agrees that it is best able to estimate the extent and nature of
the insurance cover suitable for its business and property from time to time
and that it is reasonable for the Company to sell the goods and fix the
purchase price on the basis of the exclusions and limitations of liability
which price would be higher were such provisions altered in these
conditions and the Buyer agrees that it will be responsible for effecting
insurance cover in respect of any loss or damage of whatsoever kind or
howsoever caused either by reason of the negligence of the Company or
otherwise to premises, plant or to other property and the Company shall
have no legal liability in respect of any such loss or damage.
5.8 When returning hair extensions and associated products with a view that
the product is faulty, a test report will take up to 6 weeks and its is only
when we are in possession of the test report that the Buyer will be notified
of any refunds, exchanges or product test report information.
6.1 The entire agreement
The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of P S Sahney & Co Ltd No employee, other than a company director, has authority to change the terms of the contract.
The contract shall be governed by the laws of England and the parties
submit to the exclusive jurisdiction for the English courts in relation to
any dispute hereunder.
6.3 Force majeure
The Company shall not be liable to the Buyer for non-performance or late performance of the contract due to any matter beyond the companies control including (without limitation) war, terrorism, riot, public demonstration, the act of any government, , industrial action (, lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting the companies carriers, sub-contractors or suppliers..
6.4 Reporting to police
Any suspicious telephone order or email order will be passed on to police for further
Nothing in this agreement shall confer, nor do the parties intend to confer,
any enforceable right on any third party and the Contracts (Rights of Third
Parties) 1999 shall not apply.
(i)The Company may sub-contract the performance of this Contract in whole or in part.
(ii)The Customer shall not assign or without first obtaining the Company’s written consent sub-let this Contract in whole or in part
One Year American Dream Guarantee
All electrical tools and appliances by American Dream are covered by a 1 year guarantee.
The copy of your invoice is your guarantee. Keep it filed in a safe place! You will need to send the invoice and product back together in order to apply for a refund or credit note.